If you have difficulty with a course or course access please send a detailed message that includes what you were attempting to do, what you were able to do, what you were not able to do, any error messages, the name & course number for the class you are working with, and the phone/email where you can be reached.
This will enable me to get a handle on your problem without having to call and get all the details. It will save me time addressing & correcting the problem, and get you functioning sooner. Since there are a number of courses, professors, and students - course name and number should always be included in subsequent emails.
Blessings of Good Success,
Rev. Michael T. Neil, D.Min. - Instructional Design and Technology